Articles

Running the business

Shifts, cash, permissions, reports — the daily machinery nobody demos and everybody lives with.

Running the business
June 28, 20264 min read
The second branch: everything that was informal now has to be written down
One shop runs on the owner being there. Two shops run on systems. Here is what has to change in the POS, the process and the reporting before the second door opens.
Running the business
June 21, 20264 min read
When the system is down: a one-page procedure to rehearse
Internet, power, printer, terminal — four different failures with four different responses. Write them down, rehearse once, and put the page under the till.

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