Shifts, cash, permissions, reports — the daily machinery nobody demos and everybody lives with.
4 min read
Expected cash, counted cash, the difference, and the list of discounts and voids. Read those four every evening and you find problems while they are still small.
4 min read
Most internal loss is not dramatic. It is refunds with no goods, voids after cash, and discounts to friends. Controls that make each difficult protect the honest staff as much as the business.
4 min read
A shared login makes every future question unanswerable. Individual accounts with the narrowest workable permissions cost nothing and change what you can find out.
4 min read
Most POS dashboards show you revenue, which you already knew. Here are the seven reports that change a decision, on a daily, weekly and monthly rhythm.
4 min read
Revenue is a poor health indicator. These eight, tracked monthly on one page, tell you whether the business is improving — and each one has a specific action attached.
4 min read
Most shops send their accountant a spreadsheet and a folder of photographs. Here is what a proper accounting export contains, and the four things to agree with your accountant before you switch it on.
4 min read
Most rotas are copied from last week, which was copied from the week before. Build one from your hourly sales instead and most shops find they are simultaneously overstaffed and understaffed.
4 min read
A four-hour group training session is forgotten by Thursday. Three short sessions on the real system with the real catalogue, plus one rehearsal day, is what actually works.
4 min read
A policy written for a lawyer is a policy a cashier ignores at 9pm. Here is how to write one that is fair, enforceable at the counter, and matched by what your POS actually does.
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