Order types
Dine-in, takeaway, pickup, delivery — chosen per sale, not per store
5 capabilitiesSee the detail
Selling
Order management
Every order’s life, from the till to delivery and returns
Order management governs every sale from the moment it completes at the till through preparation, delivery, returns and exchanges. A walk-in sale is created and fulfilled instantly; a delivery order moves through its preparation stages. Returns and exchanges are handled as linked child orders referencing the original, so the trail stays complete.
What this covers
- Created automatically when a till sale completes; manually for phone and web orders
- Lifecycle: new → preparing → ready → dispatched → delivered / picked up / completed
- An order-queue display for the kitchen and the prep station
- Delivery orders from the aggregator platforms or by phone, with driver assignment
- Return processing — full or partial against a previous order; restores stock and issues the refund
- Exchange processing — return items and add replacements in one transaction, with the net calculated
- Order history — a searchable archive filtered by date, customer, status and source
- Receipt reprint for any historical order
- Internal notes and customer-visible notes on every order
- Source tracking — the till, the Thawani app, HungerStation, Jahez, phone or web
- Cancel before fulfilment; a manager’s approval is required once the grace period passes
- Pending orders — saved but not yet paid (layaway, deferred payment)
Related features
All features- Plan: Professional
Kitchen display & station printing
The kitchen does not go blind in an outage — the ticket prints straight from the till
10 capabilitiesSee the detail
- Plan: Professional
Delivery platform integrations
Ten Saudi platforms, one order queue — and no second tablet on the counter
12 capabilitiesSee the detail
- Plan: Professional
Your own delivery fleet
Priced zones, a dispatch board, a driver view and COD reconciliation
11 capabilitiesSee the detail
See it on your shop
Thirty minutes on your products, your tax setup and your hardware — not a slide deck.