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Operations

Waitlist & reservations

Quote a wait, text “your table is ready”, seat the guest on a real table

Lets a restaurant host run a walk-in waitlist next to the existing reservation book: quote a wait, keep the queue in order, text the guest when the table is ready, seat them onto a real table, and see today’s wait-time numbers.

From the Professional plan up

What this covers

  • A queue with positions — one row per party, with active entries holding a 1..n position per store
  • New entries append, departures compact the survivors, and the host can reorder by hand — one step, or straight to a slot
  • Notify — “your table is ready” over SMS or WhatsApp through the platform’s existing template and dispatch infrastructure, in Arabic and English, always queued and never inline
  • Seating produces exactly the effect reservation-seating has: the table becomes occupied, the occupied-since stamp is preserved, and last activity is marked — an already-occupied table is refused
  • A no-show timeout — a scheduled sweep marks notified parties past the configurable window (15 minutes by default) as no-shows and compacts the queue
  • A host view — live elapsed times, notify/seat/cancel/no-show actions, reorder arrows, an add form and a history tab
  • Analytics — today’s average realised wait, the no-show rate and entry counts, computed per store-local day
  • The reservation book — advance bookings by table, time and party size

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See it on your shop

Thirty minutes on your products, your tax setup and your hardware — not a slide deck.