Delete Your Data

1. Who Can Request Deletion

Any WameedPOS account holder can request deletion at no cost, whether or not you currently have an active subscription. If you are a staff member rather than the account owner, ask your business owner to make the request — we cannot delete a staff profile without the owner's authorisation, because the account and its records belong to the business.

We verify every request against the account it names before acting on it. Requests sent from an email address that is not registered on the account will be answered, but not carried out, until we can confirm your identity another way.

2. What We Delete

Once a request is verified, we permanently remove:

• Your account, login credentials, PINs and two-factor settings.
• Owner and staff profiles: names, email addresses, phone numbers, roles and permissions.
• Your business contact details, address and uploaded documents.
• Product images, logos, receipt templates and any other files you uploaded.
• Customer records you created in the platform, including loyalty accounts and saved addresses.
• Support tickets and the messages inside them.
• Analytics and crash reports that are still linked to your account identifier.

3. What We Must Keep, and Why

Some records cannot be deleted on request, because Saudi law requires us to retain them. These are moved to a restricted archive that no one uses for day-to-day operations:

These archived records are not used for analytics, marketing or product development, and are not shared with anyone except a competent authority making a lawful request. They are deleted automatically once the retention period ends.

4. How Long It Takes

• We acknowledge your request within 3 business days.
• We verify your identity and confirm what will be deleted and what must be retained.
• Deletion is completed within 30 days of verification.
• We email you a confirmation once it is done.
• If we cannot complete a request, we will tell you why and which legal requirement prevents it.

5. Export Your Data First

Deletion cannot be undone. Before you request it, you can export your full business data — products, sales, customers, inventory and reports — as CSV, JSON or PDF from the Reports section of your dashboard, or by asking support to prepare an export for you. Once your account is deleted, we cannot recover any of it for you.

6. Submit Your Request

Fill in the form below. Use the email address registered on your WameedPOS account so we can verify you quickly.

Prefer email? Write to us from your registered address at privacy@wameedpos.com